Careers for Staff

Knox McLaughlin Gornall & Sennett, P.C. is seeking a full-time receptionist. Under general supervision and according to established policies and procedures, the successful candidate will perform all functions related to receiving and directing calls, clients, vendors, and deliveries. They will maintain the appearance of the lobby and conference rooms, and project a positive, professional image to clients, attorneys, and staff.

Minimum qualifications include:

• Ability to read and write at levels normally required through completion of high school or equivalent.
• At least 1 year of on-the-job experience in an office environment, preferably with exposure to the operation of a multi-line telephone switchboard. Secretarial training may also be acceptable.
• Demonstrated ability to treat clients and co-workers with a high level of courtesy and respect at all times.
• Ability to work irregular hours and/or more than 40 hours per week to perform the essential duties of the position.
  

Essential Duties and Responsibilities: “Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Greet all callers and visitors in a professional and courteous manner. Notify Chief Executive Office and Human Resources in the event of problem situations.
• Utilize a multi-line switchboard, answer all telephone calls within a reasonable timeframe and direct calls appropriately.
• Receive and record deliveries to the firm and/or individuals in the firm and route them to the proper individual in a timely manner.
• Maintain neatness of lobby and reception areas. Monitor appearance of first floor conference rooms and arrange for clean up as needed. Notify supervisor of problem areas. Act as the coordinator of the 1st floor conference room schedule.
• Send confidential faxes and assure the return of original documents to the sender.
• Assist with time entry, corrections, and mass mail projects as needed.
• Project a genuine concern and attentiveness to all clients, callers, visitors, and staff at all times.
• Utilize computer and appropriate software to perform tasks in an efficient manner and according to Knox Best Practices.
• Participant in training programs to learn and incorporate new computer skills and operational methods to meet prevailing Knox Best Practices as required for the position.
• Perform all other tasks as may be assigned from time to time by attorneys or the Chief Executive Officer.

Qualified candidates may submit a resume and cover letter to Tara Mobley (contact information above).

Knox McLaughlin Gornall & Sennett, P.C. is an equal opportunity employer. We do not discriminate on the basis of race, color, genetics, national origin, ancestry, religion, creed, gender identity, gender expression, marital status, familial status, sexual orientation, citizenship status, veteran status, political affiliation, age, disability, or any other characteristic protected by law, or because of an individual’s engaging in legally protected activities.

Knox McLaughlin Gornall & Sennett, P.C. is seeking a full-time employee to support the back-end operations of the firm. This role involves vendor correspondence, vendor contract updates, and serving as the main contact for facility and back-end operations. The Administrative Assistant will report to the CEO, Controller, and HR Coordinator.

Minimum Qualifications:

• Ability to read, write, and perform non-complex math calculations as normally required through completion of high school or equivalent.
• Experience in Clerical experience, including proficiency in Word.
• Ability to type on a computer keyboard at a minimum of 40 wpm.
• Ability to work at least 37 1/2 hours per week in a law firm environment and provide own transportation to and from work. Ability to work additional hours as needed.

Essential Duties and Responsibilities:

• Utilize a computer to correspondence according to prevailing Knox Best Practices.
• Participate in training programs to learn and incorporate new computer skills and operational methods to meet prevailing Knox Best Practices as required for the position.
• Follow Chief Operating Officer, Controller and HR instructions; produce accurate work. Proofread all work to ensure documents are free of spelling, grammatical, and typographical errors.
• Maintain good client and vendor relationships by handling all calls, emails, and visitors in an appropriate manner.
• Open, sort, and date incoming mail. Ensure the timely delivery of outgoing mail, faxes, and emails.
• Maintain effective and efficient calendar and deadline systems utilizing appropriate firm technology.
• Perform all other tasks as may be assigned from time to time by the Chief Operating Officer.
• Coordinate vendor correspondence and updates to vendor contracts.
• Serve as the main contact for facility and back-end operations.
• Coordinate with vendors, HR, and the Chief Operating Officer to handle facility-related projects and problems.

• Organized: Coordinate work and set priorities to complete tasks in a timely manner and meet deadlines. Maintain neat and orderly filing systems and work areas.
• Motivated: Take initiative in obtaining information required to complete assignments. Ask questions when in doubt. Display innovation and select suitable alternatives when confronted by obstacles.
• Collaborative: Exhibit teamwork effort. Adjust work priorities and go with the flow when changes occur. Cooperate with and assist fellow employees.
• Professional: Follow the ethical requirements as set forth by the Rules of Professional Conduct of the state. Poised and effective under pressure. Accept constructive criticism in a positive manner. Display willingness to discuss problems with the appropriate party. Apply common sense and integrity to daily work and exercise proper judgment in dealing with clients. Extend kindness and consideration to fellow employees.
• Responsible: Keep current with supervisor by following through on assignments and discussing schedules. Display flexibility with work hours when necessary to complete assigned work. Exhibit dependability through good attendance and timeliness. Maintain confidentiality.

Working Conditions:

• Typical law firm office environment with generally little exposure to excessive noise, dust, temperature extremes, and the like.

Knox McLaughlin Gornall & Sennett, P.C. is seeking a full-time employee for our Erie office to perform a variety of secretarial duties, under general supervision and according to established policies and procedures. The successful candidate will maintain positive contact with clients, attorneys, and staff and maintain confidentiality of client matters.

Minimum Qualifications:

• Ability to read, write and perform non-complex math calculations as normally required through completion of high school or equivalent.
• High level of comprehension of legal terminology and complex documents, preferably related to real estate transactions.
• Approximately one to two years clerical job experience including Word experience.
• Ability to type on a computer keyboard and at least 40 wpm.
• Ability to work at least 37 1/2 hours per week in a law firm environment and provide own transportation to and from work. Ability to work hours in addition to the regular work schedule as needed.

Essential Duties and Responsibilities:

• Utilize a computer to produce legal documents, memoranda, and correspondence according to prevailing Knox Best Practices.
• Participate in training programs to learn and incorporate new computer skills and operational methods to meet prevailing Knox Best Practices as required for the position.
• Follow attorney instruction and produce accurate work. Proofread all work to assure documents are free of spelling, grammatical, and typographical errors.
• Maintain good client relationships by handling all calls, e‑mails, and visitors in an appropriate manner.
• Open, sort and date incoming mail. Ensure the timely delivery of outgoing mail, faxes, and e‑mails.
• Maintain effective and efficient calendar and deadline systems utilizing appropriate firm technology.
• Arrange for court reporters and other purchased services. Register attorney(s) for seminars.
• Conduct conflict checks for new clients and accurately open billing files for all matters. Prepare paper files and maintain file organization.
• Enter attorney time into the time and billing software in time for month end closing. Proof, review, and edit prebills. Process bills and monitor accounts receivables.
• Possess an understanding of attorney’s practice and actively participate in the flow of work in order to proactively assist attorneys.
• Perform all other tasks as may be assigned from time to time by attorneys or the Chief Operating Officer.

Qualified candidates may submit a resume and cover letter to Tara Mobley (contact information above).

Knox McLaughlin Gornall & Sennett, P.C. is an equal opportunity employer. We do not discriminate on the basis of race, color, genetics, national origin, ancestry, religion, creed, gender identity, gender expression, marital status, familial status, sexual orientation, citizenship status, veteran status, political affiliation, age, disability, or any other characteristic protected by law, or because of an individual’s engaging in legally protected activities.

Knox McLaughlin Gornall & Sennett, P.C. is seeking a full-time Systems Support Specialist to join our IT team.

Minimum Qualifications:

• Associate or bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 1-3 years of experience in IT support, preferably in a legal or professional services environment.
• Strong knowledge of Windows OS, Microsoft Office 365, and cloud-based applications.
• Familiarity with legal practice management and document management software is a plus.
• Excellent troubleshooting skills and ability to prioritize tasks effectively.
• Strong interpersonal and communication skills, with a customer-service mindset.

Preferred Qualifications:

• Experience with Active Directory and basic user administration.
• Understanding of legal-specific applications such as practice and document management systems.
• Knowledge of cybersecurity best practices and data protection.

DUTIES and RESPONSIBILITIES:

“Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer:

Desktop & User Support:

• Serve as the first point of contact for IT-related issues via phone, email, and in-person requests.
• Troubleshoot and resolve hardware, software, and network issues for attorneys and staff.
• Set up and configure workstations, laptops, printers, and mobile devices.
• Assist with user account management, including password resets and access permissions.
• Document and track issues using a ticketing system, ensuring timely resolution.

Application & Software Support

• Provide support for legal practice management software
• Assist users with document management systems
• Troubleshoot issues with Microsoft Office Suite, Adobe Acrobat, and other business-critical applications.
• Work with vendors and software providers to escalate and resolve complex application issues.

Systems & Security

• Assist with basic network troubleshooting, including Wi-Fi, VPN, and remote access issues.
• Support IT security initiatives by ensuring compliance with firm policies and cybersecurity best practices.
• Assist with software updates, patches, and basic system administration tasks.

Training & Documentation

• Provide end-user training on commonly used applications and IT policies.
• Maintain and update IT documentation, including FAQs and troubleshooting guides.

Required Characteristics:

• Organized - Coordinate work and set priorities to complete tasks in a timely manner and meet deadlines. Maintain neat and orderly filing systems and work areas.
• Motivated - Take initiative in obtaining information required to complete assignments. Ask questions when in doubt. Display innovation and select suitable alternatives when confronted by obstacles.
• Collaborative - Exhibit teamwork effort. Adjust work priorities and go with the flow when changes occur. Cooperate with and assist fellow employees.
• Professional - Follow the ethical requirements as set forth by the Rules of Professional Conduct of the state. Poised and effective under pressure. Accept constructive criticism in a positive manner. Display willingness to discuss problems with appropriate party. Apply common sense and integrity to daily work and exercise proper judgment in dealing with clients. Extend kindness and consideration to fellow employees.
• Responsible - Keep current with supervisor by following through on assignments and discussing schedules. Display flexibility with work hours when necessary to complete assigned work. Exhibit dependability through good attendance and timeliness. Maintain confidentiality.

Working Conditions:

• Typical law firm office environment with generally little exposure to excessive noise, dust, temperature extremes, and the like.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Knox McLaughlin Gornall & Sennett, P.C. is seeking a full-time paralegal who will provide comprehensive support to attorneys in various legal matters, handling a range of tasks related to case management, document preparation, client communication, and legal research. This role requires strong organizational skills, attention to detail, and the ability to work independently and as part of a team.

Minimum Qualifications:

• One (1) to three (3) years of progressively responsible experience in a professional services environment (e.g., legal, financial, accounting, business).
• Proficiency in Windows-based programs, including Excel.
• Excellent customer service and communication skills, both written and verbal.
• Ability to work at least 37 ½ hours per week.
• Strong organizational and analytical skills. Capacity to learn and understand new concepts and apply them correctly.

Duties and Responsibilities: “Essential functions” are primarily job duties that incumbents must be able to perform unassisted or with some reasonable accommodation made by the employer.

• Assist attorneys with all aspects of case management, from initial intake to completion.
• Prepare legal documents.
• Conduct legal research using various resources, including online databases and law libraries.
• Communicate effectively with clients, attorneys, and other parties involved in legal matters.
• Maintain accurate records and case files.
• Utilize computer and appropriate software to perform tasks efficiently.
• Participate in training programs to enhance skills and knowledge.
• Other duties as assigned by supervisors or attorneys.

Required Characteristics:

• Organized: Coordinate work and set priorities to complete tasks in a timely manner and meet deadlines. Maintain neat and orderly filing systems and work areas.
• Motivated: Take initiative in obtaining information required to complete assignments. Ask questions when in doubt. Display innovation and select suitable alternatives when confronted by obstacles.
• Collaborative: Exhibit teamwork effort. Adjust work priorities and go with the flow when changes occur. Cooperate with and assist fellow employees.
• Professional: Follow ethical guidelines. Poised and effective under pressure. Accept constructive criticism in a positive manner. Display willingness to discuss problems with appropriate party. Apply common sense and integrity to daily work and exercise proper judgment. Extend kindness and consideration to fellow employees.
• Responsible: Keep current with the supervisor by following through on assignments and discussing schedules. Display flexibility with work hours when necessary to complete assigned work. Exhibit dependability through good attendance and timeliness. Maintain confidentiality.

Working Conditions:

Typical law firm office environment with generally little exposure to excessive noise, dust, temperature extremes, and the like.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.